Returns for Trade vs. Retail Customers

Understanding the returns process is crucial for both trade and retail customers at LKQ Euro Car Parts. While both customer types can return products, the processes and terms may differ depending on your account type. This guide explains the key differences so you can smoothly complete your returns and get back to business.

Returns Process for Trade Customers

Trade customers benefit from a streamlined returns process tailored for frequent and bulk orders. Steps usually include:

1. Complete a returns request via your trade portal or account manager.
2. Package the item(s) securely and include a returns form.
3. Arrange for collection or drop-off at your local branch.

Returns Process for Retail Customers

Retail customers can return products purchased in-store or online, but should follow these steps:

1. Check the returns eligibility timeframe (usually 30 days).
2. Bring proof of purchase (receipt or order confirmation).
3. Visit your nearest LKQ Euro Car Parts branch or arrange a return online.

Key Differences Between Trade and Retail Returns

• Trade customers use dedicated portals and may return in bulk.
• Retail customers return via branch or mail with proof of purchase.
• Return windows and approval processes vary by account type.

What to Include With Your Return

• Items in original packaging and in saleable condition
• Proof of purchase or trade return paperwork
• Completed returns form from your account or returns portal

Conclusion

Knowing the distinctions between trade and retail returns at LKQ Euro Car Parts ensures you follow the correct process, saving you time and effort. Always check your account type for specific instructions, bring necessary documentation, and contact customer support if you have questions or special requirements.