Returns Policy & Timeframes

Understanding the returns policy at LKQ Euro Car Parts is essential for customers who need to return an item, whether due to incorrect ordering, damaged goods, or a change of mind. This article explains our returns procedures, specific timeframes for returns, and the steps you must follow to ensure a quick and efficient resolution.

Overview of Our Returns Policy

LKQ Euro Car Parts strives to streamline the returns process for both trade and retail customers. We accept returns on most new, unused items with proof of purchase, provided they are in their original packaging. Certain exceptions apply for special orders or non-returnable items. Always check your item’s eligibility before proceeding.

Acceptable Return Timeframes

• Standard returns: Within 60 days of original purchase date.
• Faulty or damaged items: Report and return within 30 days.
• Warranty returns: As per the manufacturer’s warranty period; check product documentation for details.

How to Initiate a Return

1. Contact customer support or visit your nearest LKQ Euro Car Parts branch.
2. Provide proof of purchase, such as your invoice or online order confirmation.
3. Ensure items are unused, in original packaging, and eligible for return.
4. Follow staff instructions for in-store or postal returns to expedite processing.

Exceptions and Non-Returnable Items

Special ordered items, custom products, or those marked as non-returnable on the website cannot be returned unless faulty or damaged. Electrical parts and software are only accepted if unopened. Always verify the return eligibility of specific items with a team member before making a return.

Conclusion: Hassle-Free Returns Every Time

LKQ Euro Car Parts is committed to an efficient, transparent returns policy designed around customer needs. Always check your item’s eligibility and follow the policy guidelines to ensure your return or exchange is processed without delay. For further assistance, contact our customer service team or your local branch.