Frequently Asked Questions (FAQs) on Returns

At LKQ Euro Car Parts, we’re committed to making your returns experience as streamlined as possible. Our comprehensive returns process is designed to address the most common issues for both trade professionals and individual customers, ensuring efficiency and reliability at every step. Below, you’ll find answers to frequently asked questions about returns, including eligibility, the returns process, and timeframes.

Eligibility for Returns

Customers can return most vehicle parts and accessories purchased from LKQ Euro Car Parts, providing the item is unused, in original packaging, and within the specified returns window. Certain products, such as made-to-order items or diagnostic equipment, may have restrictions. Always check your order confirmation or our returns policy for item-specific guidance.

How to Initiate a Return

1. Log in to your LKQ Euro Car Parts account and navigate to your order history.
2. Select the order containing the item you wish to return and click ‘Request Return’.
3. Follow the on-screen prompts to provide a reason for the return and submit your request.
4. Print your returns label and attach it to your package.
5. Return your product via post or take it to your nearest branch for processing.

Processing Times and Refunds

Once your return reaches our warehouse or branch, it will be inspected within 3-5 working days. A refund will then be processed to your original payment method. You’ll receive an email confirmation once processed. For warranty claims and exchanges, additional time may be required to review your request.

Returns Policy Tips

• Keep all original packaging until your return is confirmed.
• Check product eligibility in your order confirmation.
• Retain your proof of postage for tracking purposes.

Conclusion

Returning items to LKQ Euro Car Parts is designed to be hassle-free and efficient. For further assistance or to discuss specific circumstances, our customer service team is always ready to help. Explore our full returns policy online or contact your local branch for expert support tailored to your automotive needs.