Refunds for Damaged or Incorrect Items – help center

At LKQ Euro Car Parts, ensuring customer satisfaction is central to our values. Receiving a damaged or incorrect item can be frustrating, and we are committed to resolving such issues promptly. This guide will walk you through the refund process for items that arrived damaged or do not match your order, ensuring a smooth and efficient resolution.

Identifying a Damaged or Incorrect Item

Upon delivery, carefully inspect your order for any visible damage or discrepancies. Common issues include broken components, parts that do not fit your vehicle, or items that differ from your invoice. Reporting these issues promptly ensures we can address them efficiently and maintain our service standards.

Reporting the Issue to Customer Support

Contact our customer support via phone, email, or live chat as soon as possible.
Provide your order number, details of the item, and a clear description of the issue.
Include photos of the damaged or incorrect item for faster assessment.

Arranging Returns and Refunds

Once your claim is verified, our support team will arrange a return or collection. Returned goods must be in their original packaging wherever possible. Your refund will be processed promptly through your original payment method. Our clear returns policy ensures a straightforward and transparent experience for all customers.

Tracking Your Refund Status

After returning your item, you can monitor the refund status via your online account or by contacting our support team. Most refunds are completed within a few working days after receipt of the returned product. Our team is always available to assist with any questions regarding your refund.

Conclusion: Hassle-Free Resolutions

At LKQ Euro Car Parts, we are dedicated to providing reliable solutions when issues arise. Our streamlined refund process for damaged or incorrect items reflects our commitment to customer convenience and satisfaction. If you experience any problems, rely on our friendly support team to resolve your concern quickly and efficiently.